We at Encore Natural Polymers Private Limited, strive to exceed customer expectations of quality. All our products are extensively tested at every stage – from raw materials and additives, to finished products – before and after they are shipped to customers, to ensure they meet our stringent quality standards. Our research and development, quality control and quality assurance teams ensure that sub-standard products never leave our facility, and that our customers get the same quality product every time.
Our marketing team works with the research and development, quality control and quality assurance teams to run the applications laboratories at our facility. Within the applications laboratories we test each batch of our products to ensure our customers will not face any problems in their operations.
We are committed, not only to our high quality standards, but to improvement and innovation. Our research and development team constantly attempts to improve our existing products and to create new products that enhance our customers’ work and experience. In recent years, with increasing demand from the oil drilling and fracturing industry raising prices of guar seeds and their derivatives, we have pioneered in developing new products that meet all our customers’ needs. Our new innovations are awaiting patent authorization, and have been well received by all our customers. We have developed a number of new products for the textile printing market, with at least one new product launched every quarter. Products have also been developed for the construction and paint industries, and testing is under way for new cationic products*. Our development teams extensively test each new product, and constantly endeavor to improve it to meet our customers’ wants and needs.
We strive to provide excellent customer service, working jointly with our customers to modify and improve products to meet their exact needs. We are always looking for ways in which we can improve our customers’ experience with our products, whether by blending multiple products, modifying manufacturing methods, or creating new, patented products for sole dealership rights.